Privacy Policy Enagron Traditional Houses
PRIVACY STATEMENT
Information Collection and Use
Information Collection
Enagron Traditional Houses is the sole owner of the information
collected on www.enagron.gr. Enagron Traditional
Houses collects information from our users at several different
points on our Web site.
Reservation
We request information from the user on our reservation form. A
user must provide contact information (such as name, email, and
address) and financial information (such as credit card number,
expiration date). This information is used for billing purposes and
to fill customer's reservations. If we have trouble processing an
reservation, the information is used to contact the user.
Information Use
Enagron Traditional Houses is going to use the information
collected from www.enagron.gr for statistical
purposes about web usage. We collect these information to improve
the user experience and our services.
Profile
We store information that we collect through cookies, log files to
create a profile of our users. A profile is stored information that
we keep on individual users that detail their viewing preferences.
Consequently, collected information is tied to the users personally
identifiable information to provide offers and improve the content
of the site for the user. This profile is used to tailor a user's
visit to our Web site, and to direct pertinent marketing promotions
to them. We do not share your profile with other third parties.
Log Files
Like most standard Web site servers we use log files. This
includes internet protocol (IP) addresses, browser type, internet
service provider (ISP), referring/exit pages, platform type,
date/time stamp, and number of clicks to analyze trends, administer
the site, track user's movement in the aggregate, and gather broad
demographic information for aggregate use. IP addresses, etc. are
not linked to personally identifiable information. We use a
tracking utility called Live Stats that uses log files to analyze
user movement
Communications from the Site
Special Offers and Updates
We send all new members a welcoming email to verify password and
username. Established members will occasionally receive information
on products, services, special deals, and a newsletter. Out of
respect for the privacy of our users we present the option to not
receive these types of communications. Please see the Choice and
Opt-out sections.
Newsletter
If a user wishes to subscribe to our newsletter, we ask for
contact information such as name and email address. Out of respect
for our users privacy we provide a way to opt-out of these
communications. Please see the Choice and Opt-out sections.
Customer Service
We communicate with users on a regular basis to provide requested
services and in regards to issues relating to their account we
reply via email or phone, in accordance with the users wishes.
Sharing
Legal Disclaimer
Though we make every effort to preserve user privacy, we may need
to disclose personal information when required by law wherein we
have a good-faith belief that such action is necessary to comply
with a current judicial proceeding, a court order or legal process
served on our Web site.
Aggregate Information (non-personally
identifiable)
We share aggregated demographic information with our partners and
advertisers.
This is not linked to any personally identifiable information.
Third Party Intermediaries
We use a credit card processing company to bill users for
goods and services. These companies do not retain, share, store or
use personally identifiable information for any secondary
purposes.
Business Transitions
In the event Enagron Traditional Houses goes through a business
transition, such as a merger, being acquired by another company, or
selling a portion of its assets, users' personal information will,
in most instances, be part of the assets transferred. Users will be
notified via email anb prominent notice on our Web site for 30 days
prior to a change of ownership or control of their personal
information. If as a result of the business transition, the users'
personally identifiable information will be used in a manner
different from that stated at the time of collection they will be
given choice consistent with our notification of changes
section.
Choice/Opt-out
Our users are given the opportunity to 'opt-out' of having their
information used for purposes not directly related to our site at
the point where we ask for information. For example, our
reservation form has an 'opt-out' mechanism so users who buy a
service from us, but don't want any marketing material, can keep
their email address off of our.
Users who no longer wish to receive our newsletter and promotional
communications may opt-out of receiving these communications by
replying to unsubscribe in the subject line in the email.
Users of our site are always notified when their information is
being collected by any outside parties. We do this so our users can
make an informed choice as to whether or not they should proceed
with services that require an outside party.
Links
This Web site contains links to other sites. Please be aware that
we, Enagron Traditional Houses, are not responsible for the privacy
practices of such other sites. We encourage our users to be aware
when they leave our site and to read the privacy statements of each
and every Web site that collects personally identifiable
information. This privacy statement applies solely to information
collected by this Web site.
Security
This Web site takes every precaution to protect our users'
information. When users submit sensitive information via the Web
site, their information is protected both online and
off-line.
When our registration/order form asks users to enter sensitive
information (such as credit card number), that information is
encrypted and is protected with the best encryption software in the
industry - SSL. While on a secure page, such as our order form, the
lock icon on the bottom of Web browsers such as Netscape Navigator
and Microsoft Internet Explorer becomes locked, as opposed to
un-locked, or open, when users are just 'surfing'.
While we use SSL encryption to protect sensitive information
online, we also do everything in our power to protect
user-information off-line. All of our users' information, not just
the sensitive information mentioned above, is restricted in our
offices. Only employees who need the information to perform a
specific job (for example, our billing clerk or a customer service
representative) are granted access to personally identifiable
information.
Furthermore, ALL employees are kept up-to-date on our security and
privacy practices. Every time new policies are added, our employees
are notified and/or reminded about the importance we place on
privacy, and what they can do to ensure our users' information is
protected. Finally, the servers that store personally identifiable
information are in a secure environment, in a locked facility.
If users have any questions about the security at our Web site, users can send us an email.
Supplementation of Information
In order for this Web site to properly fulfill its obligation to
users it is necessary for us to supplement the information we
receive with information from 3rd party sources.
Credit Check
For example, to determine if users qualify for one of our credit
cards, we use their name and social security number to request a
credit report. Once we determine a user's credit-worthiness, this
document is destroyed.
Enhancement of Marketing Profile
We purchase third party marketing data and add it to our existing
user database to better target our advertising and provide
pertinent offers we think our users would be interested in. We use
this information to enhance or overlay the 'profile' of individual
users. This aggregate marketing data is therefore tied to the
users' personally identifiable information. See also the
"Profile."
Correcting/Updating/Deleting/Deactivating Personal
Information
If a user's personally identifiable information changes (such as
zip code, phone, email or postal address), or if a user no longer
desires our service, we provide a way to correct, update or
delete/deactivate users' personally identifiable information. This
can usually be done at the member information page or by emailing
us.
Notification of Changes
If we decide to change our privacy policy, we will post those
changes to this privacy statement, the homepage, and other places
we deem appropriate so our users are always aware of what
information we collect, how we use it, and under what
circumstances, if any, we disclose it. We will use information in
accordance with the privacy policy under which the information was
collected.
If, however, we are going to use users' personally identifiable information in a manner different from that stated at the time of collection we will notify users via email. Users will have a choice as to whether or not we use their information in this different manner. However, if users have opted out of all communication with the site, or deleted/deactivated their account, then they will not be contacted, nor will their personal information be used in this new manner. In addition, if we make any material changes in our privacy practices that do not affect user information already stored in our database, we will post a prominent notice on our Web site notifying users of the change. In some cases where we post a notice we will also email users, who have opted to receive communications from us, notifying them of the changes in our privacy practices.
If users have any questions or suggestions regarding our privacy policy, please contact us.
